Returns Policy

If for any reason you wish to change a product you purchased contact us at e-mail: or call 211 408 0494 within 15 calendar days of receipt by giving us the order code.

About returns: The product should be in its original condition and include the receipt.

The cost of transport is borne by the customer.

In case you receive a defective or wrong product the cost of trasport is borne by us (la Joya company).

A refund from our company is not possible.