If for any reason you wish to change a product you purchased contact us at e-mail: or call within 15 calendar days of receipt by giving us the order code.
About returns: The product should be in its original condition and include the receipt.
The cost of transport is borne by the customer.
In case you receive a defective or wrong product the cost of trasport is borne by us (la Joya company).
A refund from our company is not possible.